NOTE: If you are wanting to edit or cancel an order (sizes, shipping addresses, etc.), please contact our team directly at firstname.lastname@example.org. We are unable to guarantee an edit or cancellation once the order has been placed.
Flat Rate/Standard Shipping:
Order today through December 7th to help ensure you receive your order before the 25th.
2nd Day Air:
Order today through December 18th to help ensure you receive your order before the 25th.
Next Day Air:
Order today through December 19th to help ensure you receive your order before the 25th.
Please note that Sports Research is not responsible for any carrier delays that may arise during this time.
We ship orders Monday through Friday. Purchases made after 12pm PST will not begin processing until the next day. If you place your order after 12pm PST on a Friday, your order will be shipped the following week. Please consider this when placing your order.
$7.50 Flat Rate Shipping
2 Business Days Processing, 10 Business Days Transit
Free Shipping, (Orders Exceeding $75)
2 Business Days Processing, 10 Business Days Transit
UPS 2nd Day Air
Same Day Processing on Orders Placed Before 12pm PST, 2 Business Days Transit*
UPS Next Day Air
Same Day Processing on Orders Placed Before 12pm PST, 1 Business Day Transit*
Expected time to process and ship orders is 2 business days. Please note that Saturday and Sunday are not considered business days.
Our standard shipping is a $7.50 Flat Rate Shipping, with an estimated delivery of 10 business days after processing. Please note we do not refund for Flat Rate Shipping on orders.
PLEASE NOTE: We use an automatic system to check all addresses and ensure they are correct. We reach out via email and telephone to verify these addresses. If we do not hear back from you confirming/correcting the address, this Address Verification Process may delay your shipment. Per our policy, we do not refund shipping (expedited or standard) for packages delayed due to Address Verification.
*Sports Research is not responsible for any carrier delays.
We offer Free Shipping on orders over $75, excluding taxes and discounts. Similar to Flat Rate Shipping orders, Free Shipping orders are estimated to be delivered of 10 business days after processing.
HIGH VALUED ORDERS:
All orders over $120 are automatically sent with a signature required at our expense. We want to ensure you will receive your product safe and sound. We suggest you provide an address where you are available to sign for the package during normal business hours. If, for any reason, you are not available to sign for the package at the time of delivery, the carrier will hold the package at their local office for your convenience.
WE DO NOT SHIP:
- Outside the USA or to International Freight Forwarders
- To Hotels, Motels, Resorts, or Schools
- To Unverified addresses
Here at Sports Research, we stand behind the quality of our products and the satisfaction of our customers. If for any reason you are unsatisfied with your purchase, we offer an industry best 90 day refund on our products (excluding clothing and performance line).
How it Works:
Orders placed on SportsResearch.com:
- No account required. Simply input your order number and the email address you used to place the order in the search tool below.
- Once you find your order, select the item(s) you'd like to return.
- Select the Reason for your return.
- You will receive an email with your 4 digit Return Authorization (RA) number and our return address.
- Make sure to include this RA number with your return.
- Returns will not be accepted without an RA number.
- In-person returns will not be accepted.
- Return shipping costs will be at the customer’s expense. That said, when you submit your Return request, you can choose to print a return label for a $7.50 flat fee.
- We currently allow exchanges for the Original Waist Trimmer Bundle and the Pre Sweat / Post Sweat Bundle. Paige Hathaway Trimmers are not eligible for exchange at this time.
- We do not provide return labels for Exchanges, we will cover the cost of shipping out your replacement.
- Depending on the form of return shipping you choose, it can take up to 10 business days for your return to reach us. Once your package has returned to our warehouse, a refund or exchange will be processed based on your request, and an email notification will be sent upon completion.
- Refunds will be issued in the amount equaling the item’s original purchase price. If we provide you with a return label, $7.50 will be deducted from your total refund. Your refund will be processed to your original payment method.
- All clothing items are eligible for a refund or exchange within 30 days of receiving your original order, excluding sale items.
- All items will be inspected on return.
- All returned items should be sent in their original condition, original packaging, and include all tags.
- All items are the customer’s responsibility until they reach our warehouse. Please be sure your return is packed properly and can't get damaged during its transit.
- In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 30 day return policy, we reserve the right not to refund you. If you would like these items returned to you, we may request that you cover the delivery cost.
- Our 90 day money back guarantee is valid only to U.S. customers who purchased product from SportsResearch.com, Amazon.com, GNC or Vitamin Shoppe. Refund requests on purchases made via other third-party affiliates or health stores must be directed to the appropriate retailer.
- The 90 day money back guarantee is valid only once per product, and redeemable Item(s) must be shipped back to Sports Research (at customers expense) with a valid receipt in order to process the return. No refund will be given without valid receipt. Customers may not return same item for refund more than once. We do not refund the original cost for shipping on returns where the order was successfully delivered to the customer.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Additionally, we advise that you take a picture of your return label, or tracking number, in case your returned package is lost in transit. We cannot guarantee that we will receive your returned item.
- Refunds are only issued for items that are successfully delivered. Sports Research does not provide refunds for orders that were reported lost in transit. Additionally, replacements for orders lost in transit are not eligible for a refund.
To submit a return request, please complete the form below. PLEASE NOTE: this form is NOT for order cancellations. If you would like to cancel your order, please reach out to our Support Team directly.
Amazon/Third-Party Websites/Retail Stores:
If you made your purchase through Amazon or another Third Party within the last 30 days, please reach out to your Third Party retailer for any returns. If you are outside of the 30 Day Return Policy, please contact our team directly at email@example.com and we will be happy to assist you.
If you have questions not addressed above, please contact our customer support team: